Job Opportunities

Shipping Specialist



Arrange for the company product to be delivered to the desired destinations in accordance with import & export legislation, within the time frame required. To create, manage and maintain all records relating to shipping and to give a clear understanding to the business in planning forthcoming shipments.
  • To liaise with sales to establish forthcoming shipping requirements to ensure a proactive response is applied.
  • To keep information up to date by liaising with government bodies and other parties concerning regulations and requirements.
  • To liaise with customers and freight forwarders / carriers and custom authorities arranging imports and exports.
  • Help to create a standard for shipping an 'off the shelf' service kit to ensure the quickest, simplest method of getting a consignment out and returned to the UK.
  • Produce customs invoices, release notes and packing lists.


Support Engineer

Services and Support Department


Deliver excellent technical and operational support to customers, performing full issue diagnostics for matters reported.  Ensure that customers are being regularly contacted and that problems are resolved in a timely manner.  This role is highly customer focused. Problems can be anything from 'how do I enter this information?' to fixing indexes on a database and diagnosing Hardware faults.
  • Deliver first class customer service
  • Ensure that all Managed Service SLA targets are met
  • Requires 2 years customer-facing, technical product support experience
  • Requires attention to detail and excellent diagnostic & problem solving abilities

Customer Support Manager

Services & Support Department


To run, and continuously improve, a successful proactive support team that provides internal and external support for the company's bespoke products and technical projects around the world.
  • Represent the customer's best interests or, where there is a conflict of interest between the customer and the company, ensure that the customer's point of view is always raised.
  • Ensure that the terms and conditions of the customer Service Level Agreements and time scales of the projects are met.
  • General management and resource management of the department, including recruitment and day to day staffing activities.
  • Control all customer support requests received, allocating responsibilities.
  • Exercise financial control of the department, authorising overtime and out-of-hours and holiday support.

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