How many of us bother to read the small print? Whether it’s accepting cookies on your computer or the finer points of an insurance document, do we really want to know about the detail? Probably not. But when it comes to telecoms it is not a case of buyer beware. The onus is firmly on the network operator to ensure customers are billed correctly. The question is do you have the tools to do so? Read more...
Roscom News, Events and Product Updates
If you’re a network provider the idea of the new converged infrastructure where everything from voice, messaging, on-demand TV and broadcast services are provided through one channel i.e. your IP network, is probably your ideal way of delivering services. But with so many legacy systems still in use, will the change work for everyone? Read more...
Being able to provide consistent and high quality coverage for subscribers is the holy grail for network operators. It’s a top priority for users too, so independent testing is vital to support operators as they strive to achieve that goal. Our Merlin system does a wizard job and is marking 50 million test calls for O2. Read more...
I’m a great believer the world goes round a whole lot better with a little TLC – an understanding of the Time zone, Language and Culture of the markets in which we work. As part of our recent expansion we’re looking for agents across the globe to help us better help our clients. read more
One of my favourite jobs as operations director is being able to pull together strong teams to support our clients. Having won some more new international business we’re now looking for good people to join us. There are six posts. Details on our website and on the advertising board of the Risk and Assurance Group (RAG). read more
It’s very easy to think that because we operate in a global market place we, in telecoms, are all the same in terms of our problems, solutions and our goals. But each region has its own issues. That’s why it’s so important the RAG conferences are held in different countries across the year. In September it will be Nairobi where we can hear from leaders in the African telecoms market. read more
Why Qualifications Matter
Telecoms is changing all the time as users want more and more from the industry; but while we all have demands on our business it is still worth thinking about the future. At Roscom we’ve continued our proud tradition of work experience. Last week we had our third candidate with us in the past 10 years and we’ve enjoyed every minute. Here’s to their future and to all young people who are seriously considering a career in what is a very exciting industry.
Mandy Blackburn, Operations Director, Roscom
In a world where anyone can set themselves up as a company with a website and an answering service it is important to know who you are doing business with. Are they qualified to do the job? Can they prove it and if so how? We are marking over a decade of approval by TÜV SÜD BABT and we’ve recently transitioned to the latest ISO9001:2015 international quality standard. read more
This month we are celebrating an anniversary at Roscom. It’s 15 years since the company was set up and it has never been a more interesting time to be in the telecoms sector. So I thought I’d take a look back and a look forward at the industry. It’s been quoted as being worth around £40bn to the UK economy. We’re proud to be part of it. read more
We’ve all read the stories in the media about companies which have been hacked. From banks to supermarkets, hotel chains to credit agencies no sector is safe. In telecoms we need to ensure we are doing all we can to protect clients’ data. It’s not just about the new GDPR (General Data Protection Regulations) which comes into force next month. It’s about the reputation of our sector.
It is one of the reasons our team at Roscom have decided to appoint a Data Protection Officer. We already have robust policies and technologies in place to protect our clients’ data but what we asked ourselves was – “could we do more to assure our clients their data is safe with us?” read more
It wasn’t surprising the main topic at the annual event for Public Safety Communications was the importance of having reliable communications for the emergency services. For those of us in telecoms this will be a real test of the network as, for the first time, those critical services will be sharing it with the public. read more
The emergency services network and public safety communication to 5G and beyond are some of the topics we, at Roscom, will be discussing as we exhibit at the BAPCO exhibition and conference – the annual event for Public Safety Communications - this week. read more
There has never been a more important time for emergency services across the world to have reliable communications. We all worry about our friends and family when we hear of terror attacks. Its vital the police, fire and ambulance services can communicate with each other. It’s one of the reasons we will be supporting the BAPCO conference next month – the annual event for Public Safety Communications. read more
If you are struggling to find good graduates you won’t be alone. The lack of young people studying science, technology, engineering and maths (STEM) is a problem which is worldwide and cuts across all sectors. The solution won’t come overnight but maybe we, as industry insiders, should look more closely at what we can do to help make that change and ensure we are one step ahead to secure the future of the industry. Read more...
It’s easy to assume, because we operate in a global market, that one size will fit all. We have only to offer one solution. One way of doing things. Telecoms is telecoms. Test and measurement does what it says on the tin. But what if, rather than thinking about what we prefer to supply i.e. what will make us the most money, we look instead at what each region wants and needs? Read more...
Speaking the same Language in the Telecoms Sector
Great to see fellow RAG (Risk and Assurance Group) members at the One Day Meet and share our ideas and thoughts about the future of the telecoms industry. With both operators and vendors at the event, it gave a real insight into what we can all do to continue to develop and grow our businesses and work together in the sector. In the spirit of collaboration I’ve updated our glossary so when we do use jargon and acronyms, we are all speaking the same language.