Meet some of our team

Amanda started as a Support Engineer in 2001 when the telecoms arm of the company was much smaller and trading as Rotadata. She has been involved with every area of support over the years, getting thrown in at the deep end with installations, training, bug fixing and customer support tickets.  As the company grew so did Amanda's role as she stepped into managing a team of Support Engineers. The company expansion continued as group deals were struck, multiple installations were ordered across the world and customers started asking for Managed Services.  Amanda's department increased and her managerial role expanded.

She is now responsible for four Managers and all the man-management issues that come with running a large department. She's involved with the strategic direction of the company and has a significant focus on management information - looking at performance stats, questioning why certain things are happening and working out how they could be done better.

Amanda's most memorable moment is her first customer visit. Travelling with an experienced colleague she felt confident of her contribution, until technical issues (including a soldering iron that continually threatened to set the fire alarm off!) took her colleague away and left her handling the training by herself.  Aware that there is no such thing as "can't" she stepped up to the challenge and felt a real sense of achievement when it all went well and she got good feedback from the customer.

Tim joined Roscom as an Account Manager in 2009 with ten years of telecom experience under his belt.  His role provides a very important bridge between Roscom and our customers, making sure that the solutions we deliver to each client are aligned closely with their needs both now and in the future. This requires an understanding of the products and services, telecoms and Revenue Assurance as well as being able to get along well with people.  Tim is keen to maintain close relationships with customers and to grow his understanding of their challenges and their needs at the corporate, departmental and individual level. He wants to be sure that he's in tune with the key goals and concerns of each customer, and the value they gain from Roscom solutions, whilst anticipating risks and opportunities to improve this further.

In Tim's opinion it's all about the people.  He says "it's great to have people at work that you can genuinely call friends, and I like the fact that my role enables me to work with a wide variety of people both within Roscom and the customer's organisations around the world.  Talking and listening to a large spectrum of people gives me a more balanced view on the RA industry as it evolves, and allows me to see and approach challenges from different points of view."

Tim's most memorable moment is his very first day at Roscom.  "I had to join in with presenting an RFP response to a very knowledgeable panel at a large telco, which was fairly daunting.  It went very well though and that particular customer is now one of our most successful accounts.  It's been very satisfying to watch it blossom into something we can all be proud of."

Craig joined Roscom in 2005. He manages a team that looks at new requirements proposed by customers.  He evaluates them, tries to get to the bottom of the issue, discover what the customer really wants and find a way to provide a solution.  Once a resolution is designed and the customer is happy with the proposal, the feature is built and supplied.

Craig previously worked at Motorola, providing technical support to distributors, but is pleased to be out of the big corporate environment and working in a company that has much less bureaucracy and red tape.  He likes working at the cutting edge of development, where there's a need to keep pace with ever changing technology and with the features that Operators are exploring.  There are always new things to be considered and Craig sees a strategic importance in being able to find better solutions faster than the competition. There are always new things on the road map.

Craig's most memorable moment is a product development epiphany!  "We were installing a system for a customer that involved testing MMS, but for some reason there was a compatibility issue between our system and theirs and it just wouldn't work.  I finally managed to find a different protocol to test on, devised a completely different way of testing MMS's and saw that incorporated into our product - that was memorable!"

Christina came to the UK from Greece in 2003 and joined Roscom as a Data Analyst in 2009.  Her initial role involved working on specific customer projects such as health checks - analysing test data with a view to proposing ways to optimise customer's systems.  She quickly progressed to working on short term trials with the Services delivery team which she has found very satisfying as it involves seeing a project through from inception to completion.

She enjoys all the challenges inherent in planning a short term trial - the logistics of making sure that systems are in place ready for service; the communications required to bring a wide group of people together for one project; the focus of being a contact point for customers all across the world and the all important task of managing deadlines and helping to keep projects on track.

Christina's most memorable moment is the first conference call she organised with a customer on the other side of the world. The uncertainty of not knowing whether all the parties would dial in; the tentative introductions as everyone explained who they were and then the dawning realisation that of the 5 people involved in the call four were completely different nationalities, all with different accents. It was a taste of how interesting it was going to be working for a global company.