Delivering Assurance

Tim joined Roscom as an Account Manager in 2009 with ten years of telecom experience under his belt.  His role provides a very important bridge between Roscom and our customers, making sure that the solutions we deliver to each client are aligned closely with their needs both now and in the future. This requires an understanding of the products and services, telecoms and Revenue Assurance as well as being able to get along well with people.  Tim is keen to maintain close relationships with customers and to grow his understanding of their challenges and their needs at the corporate, departmental and individual level. He wants to be sure that he's in tune with the key goals and concerns of each customer, and the value they gain from Roscom solutions, whilst anticipating risks and opportunities to improve this further.

In Tim's opinion it's all about the people.  He says "it's great to have people at work that you can genuinely call friends, and I like the fact that my role enables me to work with a wide variety of people both within Roscom and the customer's organisations around the world.  Talking and listening to a large spectrum of people gives me a more balanced view on the RA industry as it evolves, and allows me to see and approach challenges from different points of view."

Tim's most memorable moment is his very first day at Roscom.  "I had to join in with presenting an RFP response to a very knowledgeable panel at a large telco, which was fairly daunting.  It went very well though and that particular customer is now one of our most successful accounts.  It's been very satisfying to watch it blossom into something we can all be proud of."

Christina came to the UK from Greece in 2003 and joined Roscom as a Data Analyst in 2009.  Her initial role involved working on specific customer projects such as health checks - analysing test data with a view to proposing ways to optimise customer's systems.  She quickly progressed to working on short term trials with the Services delivery team which she has found very satisfying as it involves seeing a project through from inception to completion.

She enjoys all the challenges inherent in planning a short term trial - the logistics of making sure that systems are in place ready for service; the communications required to bring a wide group of people together for one project; the focus of being a contact point for customers all across the world and the all important task of managing deadlines and helping to keep projects on track.

Christina's most memorable moment is the first conference call she organised with a customer on the other side of the world. The uncertainty of not knowing whether all the parties would dial in; the tentative introductions as everyone explained who they were and then the dawning realisation that of the 5 people involved in the call four were completely different nationalities, all with different accents. It was a taste of how interesting it was going to be working for a global company.

When Roscom began trading as a separate company in 2003, Dave was one of the key members of staff who moved across from Rotadata to concentrate on testing telecommunications networks.  Dave joined the company in 2001 as a Software Engineer and was involved with programming, writing scripts and developing software to test Quality of Service.

Over time, he has demonstrated his technical skills and confirmed his competence as a team leader and has recently been promoted to Product Development Manager, currently in charge of a team of 14 people.

Gone are his days of lengthy programming, keeping his head down in front of a computer with a project that would occupy him for a month.  Now he is tackling high level situations, deciding on how best to go about designing the software to implement a commercial opportunity and getting a team of engineers to go and put the plan into action.  He enjoys the diversity of his current job – no two days are ever the same. 

He also now manages a team of support staff so he has clear visibility of their day to day issues and can lead product development in such a way as to directly address customer concerns.

He feels that his biggest challenge has been the transition from technical interface to dealing with a non-technical audience who don’t want an explanation of how a product works, they simply need to know that it does.

Ten year’s ago Dave says he wouldn’t have dreamed that he would be in the role he is currently in today.  All he was interested in was computers, but he has enjoyed the development of his role and gained insight into a much bigger picture.  He enjoys solving problems and gets satisfaction from knowing that his team are fulfilling a need for a customer.

Dave’s most memorable moment at Roscom was the shock of arriving at a customer’s premises to discover that they dealt with extremely sensitive military information.  Access to the site was very restricted and no data could be removed.  Security was high and Dave was relieved to be able to fix the problem, help the customer interpret the data correctly and drive away from the guards, back to his computer all in one piece!