CHANGE ASSURANCE
Our Change Assurance tools can identify and mitigate risks before launching your new platforms, services, products or technologies
Using TCG to Assure Change
The Impact of New Product Design
Designing new products to stay ahead of the market is a constant challenge for any telecommunications marketing team. It is similarly just as challenging for the technical team to keep up and implement the new product designs. For both teams, it is vital that these new products or promotions are put through vigorous testing prior to launch. This is to ensure that customer experience is not compromised and also that the billing of the services is accurate. This is why we recommend introducing our change assurance technology into your change implementation processes.
How Test Call Generation Can Help
Time to market deadlines can sometimes leave little to no time for new product validation. In markets where this type of agile pricing is common, we recommend continued monitoring. If prelaunch testing is not viable then our solutions can flexibly offer priority based assurance testing at go-live stage.
Identify & Mitigate Risks Before Launch:
- Auditable test cases of genuine OSS/BSS usage across the different services. E.g. Voice, SMS, MMS, Data
- Near to Real Time (NRT) alerting as standard
- Data driven go/no-go to launch reporting
Validate the Product:
- Verify that the tariffing, rounding and bundling implemented is in accordance with the design created by marketing
- Confirm that the subscription methods to new services is functioning as expected e.g. SMS or USSD
Our Change Assurance Capabilities
Platforms:
- Prepaid
- Postpaid
- Hybrid
- Business
- Broadband
- SIM Only
Services:
- Voice Calling
- Divert & Voicemail
- Messaging (SMS & MMS)
- USSD
- Premium (Voice & SMS)
- Data Browsing, App Usage & Streaming
Technologies:
- PSTN
- 2G, 3G, 4G, 5G
- VoLTE
- ISDN
- CSFB
Scenarios:
- On Network
- Off Network
- International
- Roaming
- Third Party Content e.g. SMS Subscriptions
Change Assurance Validations Available
Charges & Rates
Welcome Messages
USSD Balance Checks
Bundle Depletion Rules
Bundle Rollover Rule Verification
Capped Services
CDR Creation & Transport
Metering Accuracy Verification
Precision Timing Verification
Cut-Off Validation Testing
Misuse Testing
Data Speed Testing
Messaging Latency
Prelaunch and Postlaunch Comparisons
Technical Change Assurance
Our automated and independent testing provides assurance in the following technical change scenarios:
- New Platform Migration
- New Service Launch e.g. VoLTE, 5G
- Existing Platform Updates
- System Functionality e.g. USSD
We recommend testing before, during and after changes are implemented in order to fully manage the risk.
By utilising our unique test call generation solution, we are able to independently probe and test the boundaries of the technical change in scope. We test using real mobile SIMs or fixed lines and compare our results against the CDRs generated within the billing system (BSS) where appropriate. The OSS/BSS systems can then be carefully validated for integrity and E2E customer experience.
Our solutions are flexible. If your business already uses our test calling elsewhere, simply just add change management to your existing solution. Expansion options are always available to suit your business requirements.
New Product Launch Assurance
Our automated and independent testing provides assurance in the following new product scenarios:
- New Tariff Rates
- New Bundles
- New Promotions
- New Rounding Rules
