RAN PERFORMANCE
Learn how our solutions can help your technical teams monitor RAN performance with near real-time customer experience data.
Help your technical team monitor RAN performance with live customer experience reporting. By working alongside network engineers, we have developed Merlin™, a multi-purpose network testing asset for any RAN management team.
While many traditional network assurance tools focus on checking for specific problems or monitoring technical processes, Merlin™ performs end to end tests, allowing it to detect issues caused by unmonitored components and unexpected technical issues.
RAN Performance Features Include
Active RAN Monitoring
Automated Testing
- Merlin™ schedules test events at agreed intervals to identify issues
On Demand Testing
- NMC/NOC & engineers can directly place calls 24×7 to confirm issues and verify fixes
Early Warning System
Alarms
- Issues are raised by SNMP/email, which can be integrated into NMC operations
Real Time Results
- Results reported within 1 minute, holding voice calls open to investigate detected audio issues
Independent Assurance
End to end coverage
- All service-affecting risk points between TX party and RX party phones/internet content
Network Agnostic
- Subscriber-perspective measures impact on services regardless of network infrastructure
RAN Performance Case Study
Reducing Customer Complaints
with NRT reporting of call failures as they happen
Help Customer Retention
by testing all services delivered to Consumer, MVNO, Corporate & VIPs
Monitors Performance Changes
when maintenance or upgrades are being rolled out
400+ Operator Locations Nationally
The Challenge
A Tier 1 operator required earlier detection of failures affecting customers.
The Solution
Geographical coverage by utilising Retail outlets to monitor voice, messages and data quality. NRT reporting and SNMP alerting.
Service Assurance Advantages
Solution is quick to deploy, effective and affordable. Easy to expand location coverage and call types as well as being upgradable to 5G.
Testimonial
RAN Insights
Why RAN Insights? The success of a radio access network can be judged by many different metrics. For instance, it is usually the customers experience that determines which network scores the ‘best’ in surveys. Other factors such as Speed, Performance and Bearer availability (e.g. LTE/5G) are very important to the consumer.
Wouldn’t it be nice if you could monitor these metrics from the customers perspective across the country, up to thousands of locations? And also benchmark yourself against competitors?
Merlin™ can provide you with these RAN Insights!
Benchmarking Against KPIs
Utilise our 48 KPIs created over 10 years of working with network teams to gain insights on:
- Event Success & Quality
- Voice, SMS, MMS & Data performance
- 2G, 3G, 4G, LTE, 5G, CSFB, VoLTE, VoWifi, PSTN and VoIP
- Metering and timing (±100ms)
Benchmarking Against Competitors
If you are unsure exactly how well your network stacks up in certain areas, then test for it:
- Network accessibility
- Service availability
- Connection retainability
- Service quality e.g. network response, audio quality, SMS delivery times, data speeds
RAN Insights can show you which locations are struggling, enabling you to act.
Request A RAN Performance Demonstration
