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Quality of Service (QoS) has never been so important to your customers. Our test call generators can ensure your network is optimised.

Independent Real-Time Network Assurance

Our RTNA solution is a network of test call generators independently delivering real time network assurance by automatically emulating and assessing real subscriber activity.

Active Monitoring

Scheduled Testing
Roscom schedules test events at agreed intervals to identify issues

On-Demand Testing
NMC & engineers can directly programme calls to confirm issues and test corrections/repairs

Early Warning System

Real Time Results
Results reported within 1 minute, holding call open for investigation

Issues are raised by SNMP/email, which can be integrated into NMC operations

Independent Assurance

End-to-End Coverage
All service-affecting risk points between A-Party and B-Party phones

Network Agnostic
Subscriber perspective measures impact on services, regardless of network infrastructure

Radio Network and GPS Surveying Options


E.g. shops, VIP areas, hotspots

Route Specific

E.g. rail routes

On Foot

E.g. for events, London underground


E.g. drive testing for QoS mapping

In most lands, the mobile, landline and broadband communications infrastructure is expected to provide connectivity 24/7 for consumers. Our service assurance solutions offer autonomous measurement of network accessibility, service availability, connection retainability and service quality. This is carried out using our end-to-end LIVE test call monitoring. Learn More…

When a change is due to the infrastructure to support something new (e.g. 5G), it is essential that the change is managed carefully and tested both before release and during the migration. Our change management options include pre-launch verification or migration testing. Learn more…

While many traditional network service assurance tools focus on checking for specific problems or monitoring technical processes, our Merlin™  system performs end to end tests, allowing it to detect issues caused by unmonitored components and unexpected technical issues. Learn more…

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Years Deployment

Reducing Customer Complaints

with NRT reporting of call failures as they happen

Help Customer Retention

by testing all services delivered to Consumer, MVNO, Corporate & VIPs

Monitors Performance Changes

when maintenance or upgrades are being rolled out

400+ Operator Locations Nationally

The Challenge

A Tier 1 operator required earlier detection of failures affecting customers.

The Solution

Geographical coverage by utilising Retail outlets to monitor voice, messages and data quality. NRT reporting and SNMP alerting.

Service Assurance Advantages

Solution is quick to deploy, effective and affordable. Easy to expand location coverage and call types as well as being upgradable to 5G.

“I have worked with many telecoms vendors throughout my career and would happily put your Roscom Merlin team in the top tier with regards to the speed of their customer responsiveness and their willingness to adapt to maximise customer value and satisfaction….”
Nick Judd
VIP Faults and Network Quality - Telefónica

Our QoS TCG Solution

Our Solution
Affordable, Simple and Effective Service Assurance Technology

Our service integrity assurance solution utilises our test call generator experience, accumulated from our static, drive and walk services starting back in 1982. Our primary service assurance offering is called Merlin™. This is an effective system that provides end-to-end LIVE test call monitoring designed to offer affordable assurance with a superb technology pedigree. Merlin™ measures network accessibility, service availability, connection retainability and service quality which is ideal for change management, converged or legacy systems assurance.

Our Merlin™ offering in 2020 has been found up to 50% less in price when compared to other similar tools in the market.

Simple Deployment

Deployment of the Merlin™ solution couldn’t be easier, or more sensible. By installing our event generators in retail stores, our clients have found multiple benefits: hotspot coverage, LIVE in store customer experience, on-site support with a quick roll-out.

Our solution offers ‘just add power’ in-country geographical deployment for the system and is scalable to your footprint; whether it be 10 locations or 1000.

Shop Window
Merlin Australia Capture
Flexible Near Real-Time Reporting

This includes SNMP near real time alerting. Map call event failures by voice, SMS, data, location and technology bearer (2G, 3G, 4G, VoLTE, 5G – other technologies available on request).

Results are retrieved within 1 minute and the built-in alarm module raises alerts via SNMP or email as soon as they happen, providing quick visibility of any issues, contributing to minimising the impact of any network element downtime or service unavailability.

These can be issues from large scale failures which are severely degrading or preventing service delivery for all subscribers down to small scale geographical based issues which intermittently affect subscribers.

Transparent Brand Performance

Signify the quality of both experience (QoE) and service (QoS) by taking advantage of our risk based key performance statistics. Over 100 KPIs are available across the technologies. Autonomously monitor the SLA performance of VIP hotspots, corporate events and special events changes. Have Merlin™ alert you about an outage before social media does!

Service Integrity KPIs
Service Availability 98%
Service Quality 89%
Customer Satisfaction 67%

Request A Service Assurance Demonstration

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